La Vivente New Zealand Shipping Policy

Thank you for shopping with La Vivente New Zealand! We aim to get your order to you as quickly and efficiently as possible.

Domestic Shipping (New Zealand)

• Standard Shipping with Tracking: $8.00 NZD.
• FREE Standard Shipping: Applies automatically during promotional FREE Shipping offer periods when the order meets the required threshold.

Current Delivery Information

• Processing Time: Please allow 1–2 business days for our warehouse to process your order before dispatch. This processing time is included in the estimated delivery times below.
• Peak Periods: During busy sale events and New Zealand public holidays, you may experience extended delivery times.

Pre-Order Items

Some products may be available on pre-order (i.e., not immediately in stock). For these orders:

• Estimated Delivery Time: Pre-orders will generally take 10–15 days to be ready for dispatch and delivery.
• Shipment Notification: Once your pre-order is ready to ship, we will notify you by email with tracking details before dispatch.

This timeframe helps ensure we accurately fulfil your order and keep you updated along the way. If there are any changes to your delivery expectations due to unforeseen delays (e.g., supplier or logistics issues), we will let you know as soon as possible.

Estimated Delivery Times (Once Dispatched)

• 2–3 Business Days: Nationwide excluding rural New Zealand addresses.
• 3–4 Business Days: For rural New Zealand addresses.

Important Delivery Notes

• No PO Box Deliveries: We are unable to deliver to PO Boxes. Please provide a physical street address to avoid delays.
• Authority to Leave (ATL):
  • All La Vivente New Zealand orders are sent with Authority to Leave (ATL) via Toll.
  • If you are not available to sign for your order, Toll will leave your parcel in a safe place at the delivery address.
  • Please Note: By choosing ATL, the risk for the parcel transfers to you upon delivery; La Vivente New Zealand will not be responsible for any loss or damage once left by the carrier. We recommend ensuring your delivery location is secure.

Terms & Conditions

• Business Days: Monday to Friday, excluding weekends and New Zealand public holidays.
• Delivery Liability: While we strive for timely delivery, La Vivente New Zealand will not be liable for any loss or damage due to carrier delays or events beyond our reasonable control.
• Shipping Charges & Thresholds: Delivery charges and free shipping thresholds are subject to change at any time without prior notice.
• Order Availability: All orders are subject to item availability at the time of dispatch. If an item becomes unavailable after purchase, we will notify you via email and promptly issue a refund for that item.

International Shipping

• Australia: We offer an Economy (No Tracking) shipping option to Australia via NZ Post “Sending International” Economy. Please note this service does not include tracking.
• Rest of World: We currently do not offer international shipping to countries beyond Australia via our website.

Free Shipping Terms & Conditions

• No promo code is needed for free shipping; it is automatically applied at checkout when your order meets or exceeds the specified threshold or during a promotional period.
• The free shipping threshold is calculated after any promotions or discounts are applied to your order.