Effective Date: 20 January. 2026

Welcome to La Vivente New Zealand. These terms and conditions (“Terms”) govern your use of the website lavivente.co.nz (“Site”) and your purchase of our products. By accessing the Site, placing an order, or using the services offered, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, do not use the Site or purchase products from us.

1.  About Us

Business name: IMKA Limited NZBN: 9429048297844
Trading as: La Vivente New Zealand
Address: 27 Norana Avenue, Remuera, Auckland 1050, New Zealand
Email: laviventenz@gmail.com

Phone: 020 433 6789

The Site is provided by DoMedia (Sri Lanka) on behalf of La Vivente New Zealand.

2.  Interpretation

In these Terms:

• “You”, “Your” and “Customer” means the person using the Site or purchasing products.
• “We”, “Us”, “Our” and “La Vivente New Zealand” means the owner of the Site.

3.  Contract Formation

3.1 All orders placed on the Site are subject to acceptance by La Vivente New Zealand.
3.2 A contract is formed only when we accept your order and send you a confirmation email.
3.3 We reserve the right to refuse an order for any reason (e.g., item unavailable).

4.  Product Information & Pricing

4.1 We aim for accuracy in product descriptions, images and pricing, but cannot guarantee they are error-free.
4.2 Prices shown include any applicable GST.
4.3 We may update price details at any time before an order is accepted.

5.  Orders & Payment

5.1 You agree to pay the full amount shown at checkout, including any applicable shipping charges.
5.2 Payment can be made via the methods available on the Site (e.g., credit card, supported gateways).
5.3 You warrant that any payment information you provide is correct.

6.  Delivery

6.1 Delivery terms (including timeframes and charges) are provided in our Shipping Policy. Estimated delivery times apply once the order is dispatched.
6.2 Pre-orders will generally take 10–15 days to be ready for dispatch; we will notify you by email once your order is ready to ship.
6.3 Delivery risk passes to you when the parcel is delivered to the address you provided.

7.  Returns & Exchanges

7.1 Our Returns & Exchanges Policy explains how to return or exchange products and any refund entitlements.
7.2 Items must be returned in original condition and within the specified timeframe to be eligible.
7.3 Faulty or incorrect items will be handled in accordance with consumer rights under the New Zealand Consumer Guarantees Act.

8.  Consumer Protection

Nothing in these Terms limits any rights you may have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993, including guarantees as to acceptable quality and fitness for purpose.

9.  Intellectual Property

9.1 All Content on the Site (text, images, logos, graphics) is owned or licensed by La Vivente New Zealand and protected by intellectual property laws.
9.2 You may not use our intellectual property without our prior written consent.

10.  User Conduct

10.1 You agree not to misuse the Site (e.g., submit fraudulent information, interfere with the Site’s operation).
10.2 We may suspend or terminate access for users who breach these Terms.

11.  Limitation of Liability

11.1 To the fullest extent permitted by law, La Vivente New Zealand is not liable for indirect, consequential or special losses.
11.2 Our total liability arising from or in connection with the Site or products is limited to the amount you paid for the product at issue.

12.  Privacy

Your personal information will be handled in accordance with our Privacy Policy, which forms part of these Terms.

13.  Changes to These Terms

We may update these Terms at any time by posting revised terms on the Site. The updated terms take effect when posted. It is your responsibility to review them regularly.

14.  Governing Law & Jurisdiction

These Terms are governed by the laws of New Zealand. You and La Vivente New Zealand submit to the exclusive jurisdiction of the courts of New Zealand for any disputes.

15.  Contact Us

If you have questions about these Terms, please contact us at:

La Vivente New Zealand
Email: laviventenz@gmail.com
Phone: 020 433 6789

Store address: 27 Norana Avenue, Remuera, Auckland 1050, New Zealand